Support Plans
We offer the following support plans for Dragonfly Cloud:
| Plan | Coverage | Support Channels | Response Times | Pricing |
|---|---|---|---|---|
| Standard | Business Hours | - Console Support Widget | - Best Effort | Free |
| Enhanced | Business Hours | - Console Support Widget - Dedicated Slack Channel | - Slack: 8 Hours | The Greater of: - $199/month, OR - 4.9% of monthly bill |
| Extreme | 24/7 Coverage | - Console Support Widget - Dedicated Slack Channel | - Slack: 8 Hours - P0 Issues: <1 Hour | The Greater of: - $1,500/month, OR - 9.9% of monthly bill |